Correspondence · Updated 05 Aug 2026
Contact
A single address, opened by whoever would run the study. Nothing routes it, nothing scores it, and there is no form standing in the way.
Put a question to the lab — write to research@volunos.uk
One addressReply within 2 working days
Routes
Research
Enquiries about work
Technical questions, feasibility studies, bench builds and R&D engineering. Write to research@volunos.uk. Answers go out inside two working days, and that includes the answer that your question sits outside what a lab can usefully do, or that you do not need one at all.
Please do not send confidential material in a first email. If the question cannot be described without it, say so and we will agree confidentiality terms and a secure route before anything sensitive moves.
Data
Data protection and privacy requests
The same address takes requests under the UK GDPR — to see what we hold, to have it corrected, erased, restricted or handed over in portable form, or to object to something we are doing — along with any other question about personal data. Mark it Data protection request. The statutory month runs from the day it arrives, and if a request is complex enough to need the permitted extension we will say so within that month.
Where we hold personal data as a processor on a client's behalf, we will refer the request to that client as controller and assist them, rather than acting on it ourselves. This is explained in the privacy notice.
Legal
Formal notices and registered office
Formal notices under a contract should be sent as that contract requires. Where it does not specify, send them to the registered office and copy research@volunos.uk.
Complaints
If something has gone wrong
Send a description to research@volunos.uk marked Complaint. We acknowledge within five working days and give a substantive response within twenty working days, or explain why more time is needed.
On data protection matters you may also complain to the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF, telephone 0303 123 1113, ico.org.uk. We would prefer the chance to put it right first, but that is your right and not conditional on approaching us.
What a useful first message contains
Nothing here funnels you through a form, so nothing is lost to a field we neglected to include. A paragraph does the job. Four things let us answer properly:
- The question. What are you trying to find out — phrased as a question, not as a solution.
- What you have tried. Including approaches that failed, which are often the most informative part.
- What would change. What decision or plan depends on the answer, and by when.
- Constraints. Hardware, data availability, regulatory limits, or anything that rules an approach out before we start.
Illustrative example
The following is an illustrative example written by us to show the shape of a useful enquiry. It is not a real message from a real organisation.
That is enough for us to say whether it is a feasibility study, whether it needs a bench build, roughly how long it would take, and whether we are the right people at all.
What happens next
A reply within two working days, from a person. If the question is one we can help with, we will propose a short framing conversation — typically an hour — whose only purpose is to get the question written down without ambiguity and to agree what evidence would settle it. That conversation is not chargeable and does not commit you to anything.
Where the work is not ours to do, the reply says so and, where we can manage it, names the kind of firm better placed to take it. No mailing list exists here, nobody is chased, and what you send goes nowhere else. The handling of it is described in the privacy notice.