Terms of Business

1. About these terms

These are the terms of business of Volunos Labs Ltd, a company incorporated on 7 June 2026 and registered in Northern Ireland under company number NI741243, whose registered office is City East, 72 Newtownards Road, Belfast, Northern Ireland, BT4 1GW ("Volunos Labs", "we", "us", "our").

Part A applies to research, prototype and engineering services provided to organisations. Part B applies to consumers who install an application published by us and prevails over Part A for those users. Nothing in either part removes a right you have as a consumer under the Consumer Rights Act 2015 or other consumer protection legislation.

Using this website means accepting sections 10, 26, 27, 34 to 38 and 40 to the extent they apply to a visitor. Entering an engagement means accepting Part A in full.

2. Definitions

"Background IP" means intellectual property owned or licensed by a party before an engagement begins, or created outside and independently of it, including our tools, harnesses, libraries, methods and templates.

"Client" or "you" means the organisation that engages us, and in Part B means the individual consumer.

"Client Materials" means data, code, hardware, documents, credentials and other material you provide for an engagement.

"Deliverables" means the reports, code, models, documentation and other artefacts identified in a Statement of Work as being provided to you.

"Engagement" means a piece of work performed under an accepted Statement of Work.

"Findings" means the conclusions, observations, measurements and limitations recorded in a Deliverable.

"Foreground IP" means intellectual property created specifically for you during an Engagement, excluding Background IP and Research IP.

"Research IP" means the intellectual property in our own internal lines of enquiry, including our public research ledger, our internal tooling and the know-how arising from our own work.

"Statement of Work" or "SoW" means the written document describing the question, method, duration, fees, Deliverables and dependencies for an Engagement.

Headings are for convenience only. "Including" means including without limitation. A reference to a statute includes it as amended or re-enacted. Writing includes email.

3. Documents and order of precedence

An Engagement is governed by, in descending order of precedence: any separately signed master services agreement; the Statement of Work; the data processing terms; these terms of business; and any other document referred to in them. Where documents conflict, the higher-ranked one prevails on the conflicting point only.

Your purchase order may be used for administrative convenience. Any printed terms on it, or terms incorporated by reference into it, do not apply and are expressly excluded, whether or not we acknowledge the order.

4. Scope

We provide applied research and technical feasibility studies, prototype builds, and research and development engineering, as described on our working with us page and defined for each Engagement in its Statement of Work.

Work is performed remotely from Northern Ireland unless the Statement of Work says otherwise. Where attendance at your site or at a test facility is required, it is agreed and costed in the Statement of Work.

5. How an engagement is formed

Material on this website is an invitation to treat and not an offer. An Engagement is formed when you accept a Statement of Work in writing, or when we begin work at your written request, whichever is earlier.

A Statement of Work remains open for acceptance for thirty days from its date unless it says otherwise, after which it lapses and may be re-issued on revised terms.

Framing conversations before a Statement of Work is issued are not chargeable and create no obligation on either side.

6. The services

We will perform the services with reasonable skill and care, in accordance with the Statement of Work, and using personnel with appropriate competence for the work.

Research services are provided on a time and materials basis unless the Statement of Work fixes a price. Where a fixed price applies, it covers the work described and not work outside it.

Timescales in a Statement of Work are estimates made in good faith on the information available. Research does not proceed at a predictable rate, and an estimate is not a warranty of a delivery date unless it is expressly stated to be a fixed date backed by an agreed remedy.

We report progress at the interval stated in the Statement of Work, normally weekly, and we report negative results as they occur rather than at the end.

7. What we are not engaged to do

Unless a Statement of Work expressly says otherwise, we are not engaged to: deliver production software against a fixed specification; operate, host, monitor or support any system; provide managed services, helpdesk or on-call cover; certify, assure or audit a third party's system; give legal, tax, accounting, actuarial, medical or regulatory advice; or take responsibility for a decision you make on the basis of our Findings.

In particular, and although we produce and maintain the technical record and narrative on which a research and development tax relief claim may rely, we are not tax advisers and give no advice on whether a claim can or should be made, how it should be prepared, or whether it will succeed. Those are matters for your accountant or a qualified adviser.

8. Your responsibilities

You will: provide the Client Materials, access and information identified as dependencies in the Statement of Work, in usable form and on time; nominate a person with authority to answer questions and approve changes; ensure that you have the right to give us the Client Materials and that doing so breaches no obligation you owe anyone else; and tell us promptly of anything that materially affects the work.

Where a dependency is late or inadequate, timescales extend by at least the period of the delay, and we may charge for time reserved and lost. We will tell you when this is happening rather than absorbing it silently and reporting it at the end.

You are responsible for your own systems, backups and security. Where we are given access to your environment, you remain responsible for what that environment contains.

9. Accounts

Where we provide access to a system of ours — a shared workspace, a results portal or an application — the account is for the named individuals you identify. Credentials must not be shared. You must tell us promptly if you believe an account has been compromised or if a named individual leaves.

We may suspend an account immediately where we reasonably believe it has been compromised, and will tell you as soon as we can when we do.

At the effective date of these terms we operate no public account service. This section applies from the date we do.

10. Acceptable use

You must not use this website, or any system of ours, to: break the law; infringe anyone's rights; introduce malicious code; attempt to gain unauthorised access, probe, scan or test the vulnerability of a system without our written permission; impose an unreasonable load; scrape content systematically for republication; or misrepresent your identity or affiliation.

Content on this website may be read, quoted with attribution and linked to freely. It may not be reproduced wholesale as your own, and our name, mark and wordmark may not be used to imply a relationship that does not exist.

Reporting a security vulnerability to us in good faith, and giving us reasonable time to fix it before disclosing it, is not a breach of this section and will not be treated as one.

11. Background intellectual property

Each party retains ownership of its Background IP. Nothing in an Engagement transfers Background IP.

You grant us a non-exclusive, royalty-free licence to use your Background IP and Client Materials for the duration of the Engagement, solely to perform it.

Where a Deliverable incorporates our Background IP, we grant you a perpetual, irrevocable, worldwide, non-exclusive, royalty-free licence to use that Background IP as embedded in the Deliverable, for your internal business purposes, including the right to modify it and to have it modified by a third party on your behalf. That licence does not permit you to extract our Background IP and license or sell it separately.

12. Foreground intellectual property and deliverables

Foreground IP is assigned to you with effect from receipt in full of the fees due for the Engagement in which it was created. Until then we retain it and you have a licence to use the Deliverables for evaluation only.

We will execute any document reasonably required to perfect that assignment, at your cost for registration fees and at our cost for our own time.

Where a Statement of Work says that Foreground IP is instead licensed rather than assigned, that provision prevails and the licence terms are set out there.

Findings belong to you and are confidential to you. We will not publish them, refer to them, or reuse them for another client without your written agreement to the specific wording.

13. Research IP, know-how and internal tooling

Our internal research — the lines of enquiry recorded in our public ledger, our experiment harnesses, our record-keeping tooling and the methods we develop for ourselves — is Research IP and remains ours. It is not exclusive to any client and an Engagement grants no rights over it.

Nothing in an Engagement prevents us from carrying out similar work for others, from continuing an internal line of enquiry, or from using the general skill, experience and know-how our people acquire in the course of their work. This does not permit us to use your Confidential Information or your Client Materials, which are governed by section 15 and by the data processing terms.

Where an Engagement would require us to assign or exclusively license Research IP or Background IP, we will say so before the Engagement begins. We do not agree terms that would prevent us continuing our own research.

Where we improve our internal tooling while performing an Engagement, those improvements are Research IP, provided they contain nothing confidential to you and nothing specific to your systems or data.

14. Open source and third-party components

Deliverables may include open source or third-party components. Those components are licensed to you under their own licences, not under section 12, and we will identify them and their licences in the Deliverable documentation.

We select components with licences appropriate to the use described in the Statement of Work. If you have licence constraints — a prohibition on copyleft components in a distributed product, for instance — tell us before work begins, because the constraint affects design choices and is expensive to retrofit.

We give no warranty in respect of third-party components beyond passing through any warranty we receive and are permitted to pass on.

15. Confidentiality

Each party will keep the other's Confidential Information confidential, use it only for the Engagement, and disclose it only to those of its personnel and advisers who need it and who are bound by equivalent obligations. Confidential Information includes the existence and content of an Engagement, Client Materials, Findings, and anything marked or reasonably understood to be confidential.

These obligations do not apply to information that is or becomes public other than through breach, was lawfully known before disclosure, is lawfully received from a third party without restriction, or is independently developed without use of the other's Confidential Information.

Where disclosure is required by law, court order or a regulator, the disclosing party will, where lawfully able, notify the other first and disclose only what is required.

Confidentiality obligations survive termination for five years, and indefinitely in respect of trade secrets and personal data.

We treat the fact of an Engagement as confidential and will not name you as a client without your written permission, which you may withdraw.

16. Data protection

Where an Engagement involves personal data, each party will comply with the UK GDPR and the Data Protection Act 2018. Where we process personal data on your behalf you are the controller and we are the processor, and the data processing terms incorporated into the Engagement contain the provisions required by Article 28.

Our roles, sub-processors, transfer mechanisms, security measures, retention periods and breach procedures are described in our privacy notice, which forms part of these terms by reference. In the event of conflict between the privacy notice and the data processing terms of a specific Engagement, the Engagement's data processing terms prevail for that Engagement.

You warrant that you have a lawful basis for the processing you instruct, and that any special category data supplied is accompanied by an identified Article 9 condition.

17. Fees, estimates and expenses

Fees are as stated in the Statement of Work, on a time and materials or fixed-fee basis. Rates are exclusive of VAT and of expenses.

Where work is on time and materials, an estimate of total cost is given in good faith. We will tell you when spend reaches seventy-five per cent of the estimate, and will not exceed it without your written agreement.

Expenses — travel, accommodation, specific hardware, cloud compute purchased for your work, third-party licences — are recharged at cost, are agreed in advance where individually material, and are evidenced on request.

Where an Engagement is paused at your request for more than thirty days, we may re-quote the remaining work to reflect the cost of remobilising.

18. Invoicing and payment

Unless the Statement of Work says otherwise, we invoice monthly in arrears for time and materials work, and on the milestones stated for fixed-fee work. Payment is due within fourteen days of the invoice date, by bank transfer to the account on the invoice.

We may require a deposit or advance payment for a first Engagement, or where an Engagement requires us to purchase materials or capacity in advance.

You must notify us of a disputed invoice within ten working days of receipt, giving reasons. Undisputed amounts remain payable on time. We will not treat a genuine dispute as late payment while it is being resolved in good faith.

Payment details are never changed by email alone. If you receive a message appearing to come from us changing our bank details, telephone us on a number you already hold before acting on it.

19. Late payment

Where you are acting in the course of a business, the Late Payment of Commercial Debts (Interest) Act 1998 applies to sums payable under an Engagement. We may claim statutory interest at eight per cent above the Bank of England base rate on any overdue amount, from the day after payment was due until payment is made, together with the fixed sum compensation under section 5A of that Act and, where that sum does not cover our reasonable costs of recovering the debt, those costs.

We may exercise this right or not at our discretion, and not exercising it on one occasion does not waive it.

We may also suspend work under section 22 while an undisputed invoice is more than twenty-one days overdue.

20. Tax

All fees are exclusive of value added tax, which is charged at the applicable rate where we are required to charge it. You are responsible for any withholding, duty or local tax imposed in your jurisdiction, and where a withholding is required by law you will pay such additional amount as leaves us with the sum we would have received had no withholding applied.

21. Term and change control

An Engagement runs from the date stated in the Statement of Work until the Deliverables are provided or the Engagement is terminated.

Research changes shape as evidence arrives. Where a material change to scope, method, duration or fees is needed, either party may propose it in writing; the change takes effect only when both parties agree it in writing. Neither party is obliged to agree a change. Where a change is not agreed and the original scope has become impossible or pointless, either party may terminate under section 23.

Minor adjustments of method that do not affect scope, duration, fees or Deliverables are part of doing research and do not require change control, though we will tell you about them in the progress report.

22. Suspension

We may suspend performance, in whole or in part, on written notice where: an undisputed invoice is more than twenty-one days overdue; a dependency has not been provided and the work cannot proceed without it; continuing would in our reasonable opinion breach the law or expose personal data unlawfully; or you are in material breach and have not remedied it within fourteen days of being asked.

Suspension does not relieve you of the obligation to pay for work already done, and time-based charges for reserved capacity continue where the suspension is caused by you. We will resume promptly once the cause is resolved.

23. Termination

Either party may terminate an Engagement on thirty days' written notice, or immediately where the other: is in material breach that is not remediable, or is remediable and is not remedied within thirty days of written notice; enters an insolvency process or becomes unable to pay its debts as they fall due; or ceases to carry on business.

We may terminate immediately where continuing would require us to act unlawfully, where an instruction we have challenged under our data processing terms is not withdrawn, or where the Engagement would require us to misrepresent a finding.

You may terminate immediately where we have committed a material breach of confidentiality or data protection obligations.

24. Consequences of termination

On termination you will pay for all work performed up to the effective date, including work in progress, and for committed third-party costs we cannot cancel.

We will deliver the work as it stands, including partial Findings and code, provided fees due have been paid. Partial Findings carry the limitations of unfinished research and we will state those limitations in writing.

Each party will return or destroy the other's Confidential Information on request, subject to the retention permitted by our privacy notice and to any legal requirement to keep records. Client personal data is returned or deleted under the data processing terms within thirty days.

Sections 11 to 16, 19, 24 to 32 and 34 to 40 survive termination, together with any provision that by its nature is intended to survive.

25. Warranties

We warrant that: we will perform the services with reasonable skill and care; we have the right to enter into the Engagement; the Deliverables will, at the time of delivery, be our original work or properly licensed; and we will comply with applicable law in performing the Engagement.

You warrant that: you have the right to provide the Client Materials and to instruct the processing described; the Client Materials do not infringe third-party rights; and you will comply with applicable law in using the Deliverables.

Except as expressly stated, all terms, conditions and warranties implied by statute or common law are excluded to the fullest extent permitted, which does not affect a consumer's statutory rights under Part B.

26. Disclaimers — the nature of research

Research investigates questions whose answers are not known in advance. We do not warrant that an Engagement will produce a positive result, that a hypothesis will be confirmed, that a technique will prove viable, or that a prototype will scale. A properly conducted study that concludes an approach does not work has been performed correctly and is payable in full.

Findings state what we observed under the conditions tested. They do not warrant behaviour under different conditions, at different scale, on different data, or over time. Where we state a limitation, that limitation is part of the Finding and not a caveat to be stripped out when the Finding is quoted onwards.

Prototypes are built to answer a question, not to be operated. They are not production software, are not hardened, are not supported, and must not be deployed in a live environment or relied upon for a decision affecting safety, health, finance or legal compliance without independent verification and appropriate engineering.

Content on this website, including the research ledger, is published for general information. It is not advice, is not tailored to your circumstances, and must not be relied upon as such.

27. Limitation of liability

27.1 Liability that cannot be excluded

Nothing in these terms limits or excludes liability for: death or personal injury caused by negligence; fraud or fraudulent misrepresentation; breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; any liability that cannot lawfully be limited, including a consumer's statutory rights; or, for the avoidance of doubt, either party's obligation to pay sums properly due.

27.2 Excluded losses

Subject to 27.1, neither party is liable to the other for loss of profit, loss of revenue, loss of anticipated savings, loss of business or opportunity, loss of goodwill, loss or corruption of data other than as a result of a breach of our data protection or confidentiality obligations, or for any indirect or consequential loss, in each case however arising.

27.3 Cap

Subject to 27.1, our total aggregate liability arising out of or in connection with an Engagement, whether in contract, tort including negligence, breach of statutory duty or otherwise, is limited to the greater of (a) one hundred and twenty-five per cent of the fees paid and payable by you under that Engagement in the twelve months preceding the event giving rise to the claim, and (b) ten thousand pounds sterling.

27.4 Higher caps

Where an Engagement carries risk that this cap does not properly address, we will discuss a higher cap and the insurance and pricing implications of it before the Engagement begins. We would rather agree a realistic cap in advance than argue about an inadequate one afterwards.

27.5 Claims period

No claim may be brought more than two years after the date on which the claimant became aware, or ought reasonably to have become aware, of the facts giving rise to it, save where a longer period is required by law.

27.6 Reasonableness

The parties agree that these limitations are reasonable having regard to the nature of research work, the fees charged, and each party's ability to insure against the risks it bears.

28. Indemnities

You will indemnify us against losses, damages, costs and reasonable legal expenses arising from a third-party claim that the Client Materials, or our permitted use of them, infringe that third party's intellectual property or other rights, or that the processing you instructed was unlawful.

We will indemnify you against losses, damages, costs and reasonable legal expenses arising from a third-party claim that a Deliverable, as delivered by us and used in accordance with the Statement of Work, infringes that third party's intellectual property rights — excluding any claim arising from Client Materials, from third-party or open source components identified under section 14, from modification of the Deliverable by anyone other than us, or from use outside the Statement of Work.

An indemnity applies only where the indemnified party notifies the other promptly, does not admit liability, and allows the indemnifying party to conduct the defence and settlement, with reasonable assistance at the indemnifying party's cost. Our liability under this section is subject to the cap in section 27.3.

29. Insurance

We maintain the insurance required for the work we undertake and will provide evidence of current cover on request before an Engagement begins. Where an Engagement requires a specific level or type of cover, tell us at scoping so that we can arrange it and reflect any cost in the fees. We do not hold cover we have not told you about, and we will not represent otherwise.

30. Force majeure

Neither party is liable for failure or delay caused by an event beyond its reasonable control, including act of God, flood, fire, epidemic, war, civil unrest, terrorism, industrial action not involving that party's own workforce, failure of a utility or telecommunications network, or the failure of a supplier caused by any of these.

The affected party will notify the other promptly and use reasonable endeavours to mitigate. Where the event continues for more than sixty days, either party may terminate the affected Engagement on written notice, and section 24 applies.

Inability to pay is not a force majeure event.

31. Subcontracting and assignment

We may subcontract part of an Engagement to a suitably qualified person, and remain fully responsible for their work and for their compliance with these terms, including confidentiality and data protection. Where a subcontractor would process personal data, they are a sub-processor and the notification provisions of our privacy notice apply.

Neither party may assign or transfer an Engagement without the other's written consent, not to be unreasonably withheld, except that either may assign to a successor of the whole of its business on written notice.

32. Non-solicitation

During an Engagement and for six months afterwards, neither party will solicit for employment any individual of the other who was directly involved in it, without the other's written consent. This does not prevent either party from making a general public advertisement, or from employing someone who responds to one without having been approached.

33. Variation

A variation of these terms or of an Engagement is effective only if it is in writing and agreed by both parties. We may amend these terms for future Engagements by publishing an updated version; the version in force when a Statement of Work is accepted governs that Engagement for its duration.

34. Entire agreement

The documents listed in section 3 constitute the entire agreement between the parties in respect of an Engagement and supersede all prior discussions, proposals and representations. Each party acknowledges that it does not rely on any statement not set out in those documents. Nothing in this section limits liability for fraud or fraudulent misrepresentation.

35. Third-party rights

A person who is not a party to an Engagement has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any of its terms. This does not affect a right or remedy available otherwise than under that Act.

36. Notices

Notices must be in writing. Notices to us go to research@volunos.uk and, for notices of termination, breach or legal proceedings, also by post to the registered office. Notices to you go to the email address and postal address in the Statement of Work.

An email notice is deemed received at the time of transmission if sent on a working day before 5pm, and otherwise at 9am on the next working day, provided no failure message is received. A posted notice is deemed received on the second working day after posting by first class post.

37. Severability

If any provision is held invalid, illegal or unenforceable, it is severed to the minimum extent necessary and the remainder continues in force. Where severance would defeat the commercial purpose, the parties will negotiate in good faith a replacement provision achieving as nearly as possible the original intention.

38. Waiver

A failure or delay in exercising a right is not a waiver of it, and a single or partial exercise does not prevent further exercise. A waiver is effective only if given in writing and applies only to the circumstance for which it is given.

39. Complaints

If something has gone wrong, write to research@volunos.uk marking the message Complaint. We acknowledge within five working days and respond substantively within twenty working days, or explain why we need longer. Raising a complaint does not affect any legal right.

40. Governing law and jurisdiction

These terms and each Engagement, and any dispute or claim arising out of or in connection with them, including non-contractual disputes, are governed by the law of Northern Ireland. The courts of Northern Ireland have exclusive jurisdiction, save that we may bring proceedings to recover a debt or to protect our intellectual property or confidential information in any court of competent jurisdiction.

Nothing in this section deprives a consumer of the protection of the mandatory rules of the law of the place where they are habitually resident, or of the right to bring proceedings in the courts of that place.

41. Application EULA — scope

This part is the end user licence agreement for any mobile or desktop application published by Volunos Labs Ltd. At the effective date of these terms we have not published one. This part is written in advance so that the terms are on the record, and it takes effect on the day an application is published.

Where an application is published by a client under their own developer account, their terms govern it, not these.

Where you are a consumer — an individual acting wholly or mainly outside your trade, business, craft or profession — this part prevails over Part A, and nothing here removes or limits your statutory rights, in particular under the Consumer Rights Act 2015.

42. Licence grant and restrictions

We grant you a personal, non-exclusive, non-transferable, revocable licence to install and use the application on devices you own or control, for your own use, in accordance with these terms and the rules of the store you obtained it from. We do not sell you the software; we license it.

You must not: copy the application except as part of normal use or backup; rent, lease, lend, sell, redistribute or sublicense it; reverse engineer, decompile or disassemble it except to the extent that applicable law expressly permits despite this restriction, and then only after asking us for the information you need; remove or alter proprietary notices; circumvent technical restrictions; or use the application unlawfully or in a way that interferes with anyone else's use.

Any content you create in the application remains yours. You grant us only the licence necessary to store, process and display it in order to provide the application to you.

43. Store terms and subscriptions

Where the application is obtained from the Apple App Store or Google Play, that store's terms also apply, and where they conflict with these terms on a matter the store governs — payment, refunds, distribution — the store's terms prevail for that matter.

Where a paid subscription is offered, it is billed by the store, not by us. We never receive your card details. The price, billing period, renewal date and cancellation route are shown by the store before purchase and in your store account afterwards.

Subscriptions renew automatically at the then-current price unless cancelled at least twenty-four hours before the end of the current period. Cancelling is done in your store account settings — Apple ID subscriptions on iOS, Play Store subscriptions on Android — and cannot be done by us. Deleting your account with us does not cancel a store-billed subscription and you may continue to be charged if you do not cancel it in the store.

Refunds for store purchases are handled by the store operator under its refund policy. That is separate from, and does not displace, your statutory rights below.

44. Cancellation and the 14-day right

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you generally have fourteen days from entering a contract for digital content to cancel it and receive a refund.

Immediate supply and waiver. That right is lost for digital content supplied within the cancellation period where you have expressly requested immediate supply and acknowledged that you will lose the right to cancel once supply has begun. Where an application or paid feature is made available immediately on purchase, you will be asked to give that express consent and acknowledgement before the purchase completes, and the record of it will be retained. If you do not give it, supply begins after the fourteen-day period ends.

Where supply has not begun, or where you have not given that consent, you may cancel within fourteen days by telling us at research@volunos.uk or by using the store's refund process, and you will receive a full refund within fourteen days of us being told.

This section does not affect your right to a repair, replacement, price reduction or refund where digital content is faulty, not as described or not of satisfactory quality under the Consumer Rights Act 2015. Those remedies exist regardless of the cancellation period.

45. Updates, availability and support

We may issue updates that fix defects, improve security or add functionality. Some updates are necessary for the application to keep working, particularly after an operating system change. Where an update materially reduces functionality you have paid for, we will tell you before it is applied and, if you are worse off as a result, offer an appropriate remedy.

We aim to keep an application available but do not guarantee uninterrupted availability. Maintenance and third-party outages happen; we will give notice of planned interruptions where we reasonably can.

Where an application relies on a service we operate and we decide to discontinue it, we will give at least ninety days' notice, provide a means of exporting your content, and refund the unused portion of any subscription paid in advance.

Support is by email to research@volunos.uk. We aim to reply within two working days.

46. Consumer rights and liability

Under the Consumer Rights Act 2015, digital content must be of satisfactory quality, fit for a particular purpose made known to us, and as described. If it is not, you are entitled to a repair or replacement and, where that is not possible or is not done in a reasonable time, to a price reduction of up to the full amount paid. If defective digital content damages a device or other digital content you own, and we have not exercised reasonable care and skill, you may be entitled to a repair or to compensation.

We are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failure to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable. Where you use an application for a business purpose, the exclusions and cap in section 27 apply instead of this section.

We do not exclude or limit liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot lawfully be excluded.

47. Ending a consumer licence

You may end the licence at any time by deleting the application and, if you hold an account, deleting the account by the in-application route or by emailing research@volunos.uk. Account and data deletion is completed within thirty days, as set out in our privacy notice. Remember to cancel any store-billed subscription separately.

We may end the licence on written notice if you materially breach these terms, and immediately where the breach is serious — unlawful use, an attempt to compromise the service, or use that harms other users. Where we do, we will explain why and, where you have paid in advance for a period you can no longer use and the termination was not your fault, refund the unused portion.

48. Consumer complaints and law

Complaints go to research@volunos.uk. We acknowledge within five working days and respond substantively within twenty working days. If we cannot resolve a complaint, you may seek independent advice from Citizens Advice or your local trading standards service.

These terms are governed by the law of Northern Ireland. If you live in another part of the United Kingdom, you may bring proceedings in the courts of the part in which you live, and the mandatory consumer protection rules of that place continue to apply to you.